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Help & FAQ

Quick answers to common questions about Pa Nou.

What is Pa Nou?

Pa Nou is a free, trilingual mobile directory connecting the Haitian diaspora across the United States. It maps Haitian-owned businesses, churches, restaurants, and community events so you can find what's around you. The app currently lists 729 places across 34 states plus DC, and grows as community members submit new listings.

Is Pa Nou free?

Yes. Pa Nou is free to download and free to use. There are no subscription tiers, no premium features, and no in-app purchases.

How do I submit a business or event?

From the home screen, tap Submit an Event or Submit a Business. Fill out the form and tap submit. Submissions go through moderation before appearing in the public directory.

How long does approval take?

Most submissions are reviewed within a few days. We are a small team and review submissions in the order they arrive. If your submission needs more information, we will reach out by email.

How can I report a problem with a listing?

On any listing or event detail page, tap the flag icon to open the report form. Choose a reason (inaccurate, scam, hateful, or other) and add a note if you want. Reports go to our moderation queue and are reviewed within a few days.

How do I change my language?

Go to Settings, then Language. Pa Nou supports English, French, and Haitian Creole. Your choice applies across the entire app.

How do I delete my account?

Go to Settings, then Account, then Delete Account. The deletion happens end-to-end inside the app and removes your account, saves, notifications, follows, push tokens, and the events you created. Listings you submitted to the public directory remain visible but are no longer linked to you.

How is my data used?

Pa Nou maps places, not people. We collect the minimum information needed to run the app and never sell your data. Optional anonymous usage analytics are off by default and can be turned on or off anytime in Settings.

Does Pa Nou have ads?

No. Pa Nou is ad-free. We do not show banner ads, interstitials, or sponsored listings. Listings are ranked by relevance and proximity, not by payment.

How do I contact support?

Email us at contact@panouapp.com. We read every message and reply as quickly as we can.